Booking Terms and Conditions

Conditions of website usage, the customer must warrant that;
  • You are 18 years old or above (21 years for bookings for North America)
  • You have the legal authority to create a binding agreement.
  • You will only make genuine bookings for you or for another person who you are legally authorised to act for.
  • If you have an Hotelitrip.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited Activities
  • make any false, or fraudulent reservations.
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • use this Website or its contents for any commercial purpose;
  • take any action that will or potentially put pressure on our site infrastructure
  • deep-link to any portion of this Website for any purpose without our express written permission; or
  • Utilise parts of the site infrastructure into any other website without our prior written authorisation.

Online Security Payment and personal details entered on the Hotelitrip.com websites are encrypted and recorded via a secured page. This process uses SSL to provide a secure connection between your browser and our website. Hotelitrip Limited take responsbility for the security of this transaction and your payment details.

All Reservations; on receipt of invoice and voucher it is imperative that you check and confirm all reservation details. Hotelitrip must be notified of any discrepancies within 24Hrs. Outside of 24 hours we cannot rectify the booking and this officially becomes a chargeable amendment. The voucher must be presented to the hotel as this confirms both proof of booking and proof of pre-payment. Payment for extras not specified on the voucher, such as meals, drinks, mini-bar, car parking etc must be made directly to the hotel. Some hotels may require a credit card imprint and/or an indemnity deposit on arrival and is taken to guarantee payment of incidental charges.

Star Ratings given to hotels are provided by our suppliers, having inspected them. These conform to the British understanding of the star system in order to provide consistency across different countries. Ratings are our opinion of quality, comfort, facilities and services. They do not automatically mean that a specific facility is present. The ratings can also be higher or lower than official ratings, since the latter sometimes do not reflect the real standard of the hotel for bureaucratic or historic reasons.

2 STAR
Simple accommodation with a minimum of facilities. Rooms may not be newly decorated unless it says so in our description, but they will be clean and an acceptable level of comfort. Rooms are often small and breakfast can be basic. Ideal for those whom budget is a key consideration. Not ideal for "special" occasions or for business travellers who would want a superior level of comfort.

3 STAR
Higher level of comfort and facilities and often with a higher decorative sophistication compared to 2 star hotels. Very much the standard for quality accommodation at good price although room sizes and food (breakfast) can still vary quite considerably from country to country. Usually the minimum we would recommend to business travellers.

4 STAR
Very comfortable, good facilities and a good level of service. Usually with large and attractive public areas a bar and often a restaurant. However some small hotels we rate 4 star purely on comfort and service basis. Ideal for "special" occasions also a frequent choice for business travellers.

5 STAR
Luxurious accommodation, extensive public areas and attentive service.

Explanation of Room Types

If you would like clarification of the exact type of breakfast please email sales@hotelitrip.com

Every care is taken to ensure that hotel descriptions and images are accurate. Images and Descriptive material on hotels and service is drawn from information provided by the suppliers and the hotel. As an accommodation booking agency (as opposed to a tour operator) Hotelitrip Ltd cannot be held responsible for any inaccuracies in such information nor can liability be accepted for changes to facilities which are not communicated to us by the hotel. Particular features or facilities in hotel descriptions form part of the hotel standard offering and their availability cannot be guaranteed unless specifically requested by our client and confirmed by Hotelitrip Ltd in writing.

The client agrees to book only genuine bookings where a specific traveller exists who is ready to pay.

Hotelitrip.com telephone staff do not recommend any Hotels of less than 3 star standard when booking via telephone. Clients who book hotels on-line are responsible for their own research. This research should be done in advance of booking on-line, as Hotelitrip.com will charge an amendment fee for such bookings that clients wish to change outside of 24 hours of the original booking being made.

Full payment is due on all online bookings. However, Hotelitrip.com has flexible payment methods for bookings via telephone. For telephone bookings a deposit of 20% deposit is due on booking and the full balance for reservations is due six weeks before departure unless otherwise agreed with Hotelitrip.com. Telephone bookings made within six weeks of departure require full payment.

Any booking placed/made by you, whether through the Company's website or otherwise, shall be deemed an offer by you to purchase the relevant hotel or other holiday arrangements are subject to these booking conditions. If the payment method is declined Hotelitrip.com will make contact with the customer using the contact details provided by them. If the company is unable to make contact the booking will be cancelled or if payment is outstanding for any other unrelated reservations made by the same customer.

The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years old (21 years for bookings for North America). By submitting a booking you warrant and confirm to us that you comply with those arrangements.

For group bookings separate terms and conditions will be issued at time of booking with regards to payment and cancellation. Group requests can take up to 48hours to confirm.

Cancellations:

All bookings which are cancelled within 21 days before arrival will be charged at 100%

If the booking is cancelled outside 21 days of arrival all such bookings are subject to a €40.00 cancellation fee. Clients who do not arrive at their hotel will be subject to 100% cancellation fee and will not receive any refund. Deposits are non-transferable between new and existing bookings.

All bookings for 1 night ONLY are subject to a 100% cancellation fee.

All bookings for clients staying in New York from Nov 1 until Dec 31 only, are subject to 100% cancellation charge due to the very busy period.

All cancellations must be received in writing either by e-mailing sales@hotelitrip.com or alternatively by post to Hotelitrip Office Unit 1A , The Paddock Main Street Dunshaughlin Co Meath . You must ensure you receive written confirmation of the cancellation from Hotelitrip.com before the cancellation deadline.

For practical reasons, 3 days means by 15.00hrs (IRL time) on the third day before arrival. Our customer services department is open Monday-Friday 9 AM – 6 PM and can be contacted at sales@hotelitrip.com. So cancellations during such periods should be sent direct to the hotel with a copy to Hotelitrip.com e-mail sales@hotelitrip.com.

Clients who leave their accommodation before the duration of their stay are NOT entitled to any refunds as this is classed as a cancellation. Please be aware of this before leaving accommodation for whatever reasons.

EXCEPTION: Certain Hotels impose stringent cancellation penalties. These hotels may require notice of cancellation up to 21 days prior to arrival to avoid 100% cancellation penalty. These destinations include but are not limited to: Egypt, Dubai, Tel Aviv, Abu Dhabi.

To determine if your reservation is subject to this exception, please contact our office at sales@hotelitrip.com or phone PHONENUMBER


Amendments:

Amendments of bookings can be made at a charge of Euros €40.00 per person. All amendments will be charged at the current rate and depending on availability

Amendments 0-3 days before arrival are not permitted and are classed as a Cancellation with a 100% Cancellation fee.

All Amendments must be received in writing either by e-mailing sales@hotelitrip.com or alternatively by post to Hotelitrip.com, Office Unit 1A The Paddock Main Street Dunshaughlin Co Meath.


Remarks / Requests:

Please note client requests are not guaranteed and are purely at the discretion of the Hotel check in staff. Hotelitrip.com is in no way responsible for requests that have not been honored by the Hotel.

The rooms of non-arrivals are usually automatically released the following morning. Please contact Hotelitrip.com or the hotel directly if the room should be held. Any cancellations or amendments must be made through Hotelitrip.com and not with the hotel or this may affect any refund due to you.

Hotelitrip.com reserves the right to amend prices due to currency fluctuations however once payment is received the price is fixed regardless of currency fluctuations.

Hotelitrip.com is within its rights to implement Force Majure therefore is not liable for circumstances caused by conditions beyond its control, including natural disasters, riots, strikes, acts of terrorism, sanitary disruption, civil unrest, restrictions by local authorities.

In the unlikely event that the hotel cannot provide the booked accommodation, you (our client) accept that the hotels responsibility is to find an alternative of at least a similar standard and to provide transportation as appropriate to the alternative hotel. Hotelitrip.com takes every precaution to ensure hotels are professionally managed so that any such occurrence is rare. Hotelitrip.com shall have no liability in respect of any costs, losses or damages existing out of or in connection with a relocation of accommodation, since such relocation is outside Hotelitrip.com control.


Customer Complaints:

If a customer is dissatisfied with any aspect of their hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotel cannot resolve matters to the customer's satisfaction best4travel.ie must also be contacted at the earliest opportunity. During a dispute with a Hotel clients who leave their accommodation before the duration of their stay are not guaranteed any refunds and any subsequent new bookings direct with other hotels, is at the clients expense. Please beware of this before leaving accommodation for whatever reasons.

If having taken the above action the customer is still dissatisfied, complaints MUST be received in writing accompanied by any relevant documentation. All written complaints MUST be received within 30 days of the end of your stay in the hotel otherwise Hotelitrp.com cannot investigate your complaint.

Complaint Investigations may take up to 8 weeks to resolve.

All vouchers issued by Hotelitrip.com are subject to our Terms and Conditions. All arrangements for hotel accommodation and other services operated by person or bodies are made by Hotelitrip.com as agents only and they will not be responsible for any damage, loss, injury, delay or inconvenience caused to guests as a result of arrangements unless caused by Hotelitrip.com negligence.

Calls maybe recorded for training purposes.

Hotelitrip.com
Hotelitrip Limited
Office Unit 1A The Paddocks Main Street
Dunshaughlin
Co Meath

Hotelitrip Ltd. Company Registration Number - 543099

For Customers Based in Ireland It is the clients responsibility to read the terms and conditions.

Liability

These Terms are subject to Irish law and you hereby submit to the exclusive jurisdiction of the Courts of Ireland.

Hotelitrip.com will not be liable for any claims, damages, costs, losses, expenses or liabilities whatsoever, arising out of or in connection with or related to the use of this website or the information or services provided on it or through our call centre.

In addition Hotelitrip.com will not be liable for:

1. any economic losses (including loss of revenues, profits, contracts, business, data, data use or anticipated savings); or

2. any loss of goodwill or reputation; or

3. any special or indirect or consequential losses;

Hotelitrip.com urges guests to review travel prohibitions, warnings, announcements and advisories issued by the Department of Foreign Affairs in Ireland or the Foreign Office in the U.K. prior to booking travel to international destinations.

Hotelitrip.com does not represent or warrant that travel to international destinations is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations


Website

The website at no time should be utilised to breach any laws or cause menace directly or to any third parties. Hotelitrip.com will not be liable for any actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person.

Hotelitrip.com website and telephone reservations

Descriptive material on hotels and service is drawn from information provided by the suppliers and the hotel. As an accommodation booking agency (as opposed to a tour operator) Hotelitrip.com cannot be held responsible for any inaccuracies in such information nor can liability be accepted for changes to facilities which are not communicated to us by the hotel. Particular features or facilities in hotel descriptions form part of the hotel standard offering and their availability cannot be guaranteed unless specifically requested by our client and confirmed by Hotelitrip.com in writing.

Hotelitrip.com reserves the right to amend prices due to currency fluctuations however once payment is received the price is fixed regardless of currency fluctuations.

In the unlikely event that the hotel cannot provide the booked accommodation, you (our client) accept that the hotels responsibility is to find an alternative of at least a similar standard and to provide transportation as appropriate to the alternative hotel. Hotelitrip.com takes every precaution to ensure hotels are professionally managed so that any such occurrence is rare. Hotelitrip.com shall have no liability in respect of any costs, losses or damages existing out of or in connection with a relocation of accommodation, since such relocation is outside Hotelitrip.com control.

Governing Law

For customers based in Ireland only

These terms are subject to Irish Law and you hereby submit to the exclusive jurisdiction of the Courts of Ireland

All materials and content on this site, including, but not limited to, software, logos, trademarks, graphics, text, designs, compilations of data, hotel reports, photographs, images, maps, and other material on this site are the intellectual property of best4travel.ie or its suppliers and are protected by international copyright law.

The web user is granted a limited, non-exclusive, non transferable, revocable license to view these materials. The web user may not copy, reproduce, store, transmit, distribute, borrow cache, modify, sell, make derivative works, or otherwise use the information without the express written consent of Hotelitrip.com.

Any violation, including through robots, spiders or other automated or manual means, may result in severe civil and criminal penalties.

The information on this site is posted in good faith, but best4travel.ie cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on this site.


Hotelitrip.com
Hotelitrip Limited
Office Unit 1A The Paddocks Main Street
Dunshaughlin
Co Meath